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Refund and Returns Policy

We want you to be completely happy with your Luxvibe PC order. If something isn’t right, this policy explains how cancellations, returns and refunds work for gaming PCs and PC components bought from luxvibepcs.com. Questions? Email sales@luxvibepcs.com and a member of our team will help.

Policy at a Glance

  • 30 days to return: request a return within 30 days of delivery.
  • No restocking fees: on gaming PCs or components returned in their original condition.
  • Cancel before we ship: cancel any time before your order leaves our workshop for a full refund.
  • We cover our mistakes: if an item arrives damaged, defective or wrong, we pay the return shipping.
  • Refunds to your original payment method: once we receive and inspect your return.

Cancelling an Order

Every Luxvibe PC is hand-built to order, so the sooner you tell us, the better. You can cancel any order, including a custom or upgraded build, at any time before it ships, and we will refund you in full. To cancel, email sales@luxvibepcs.com with your order number as soon as possible.

Once an order has shipped, it can no longer be cancelled, but you can return it under the 30-day return policy below.

30-Day Returns

If you change your mind, you can return a gaming PC or PC component within 30 days of the delivery date. Contact us first to start your return; returns sent without a return authorization may be delayed or refused. There is no restocking fee when items come back in their original condition, as described below.

Condition of Returned Items

To receive a full refund, returned items must be:

  • in the same condition you received them, free of physical damage, scratches or signs of heavy use;
  • complete, with all included parts, cables, accessories, manuals and documentation;
  • unmodified: gaming PCs must not have had parts removed, swapped or added, and components must not have been altered;
  • returned in the original packaging where possible, including any foam inserts used to protect a PC in transit;
  • labeled with their original serial numbers, which must not be removed or tampered with.

If a returned item doesn’t meet these conditions, we will contact you before deciding on a partial refund or arranging to send the item back to you at your cost.

Items We Can’t Accept Back

  • Software and operating system licenses that have been activated or whose product key has been revealed, unless the software came pre-installed on a PC that is returned as a whole.
  • Items damaged through misuse, accidents, liquid, power surges, overclocking beyond manufacturer limits or unauthorized repairs.
  • Items returned more than 30 days after delivery.

Damaged, Defective or Wrong Items

We test every PC before it leaves our workshop, but if something goes wrong we will make it right.

  • Damaged in transit: please inspect your package when it arrives and contact us within 48 hours of delivery with photos of the box and the item. Keep all packaging until the claim is resolved.
  • Defective item: if a PC or component doesn’t work correctly within 30 days of delivery, contact us. We will help you troubleshoot first, then repair, replace or refund the item.
  • Wrong item: if we sent you something you didn’t order, contact us and we will arrange the correct item.

For damaged, defective or wrong items, we provide a prepaid return label and refund any original shipping charges.

How to Start a Return

  1. Email sales@luxvibepcs.com or use our contact form with your order number, the items you want to return and the reason.
  2. We will reply with your return authorization and the address to send it to.
  3. Pack the item securely, ideally in its original packaging. Gaming PCs should go in their original box with all foam inserts.
  4. Ship it with tracking, and keep your receipt until your refund is complete.

Return Shipping

If you are returning an item because you changed your mind or ordered the wrong part, you pay for return shipping, and the original shipping charge is not refunded. Because gaming PCs are heavy and valuable, we recommend a tracked and insured shipping service: we can’t be responsible for returns lost or damaged on the way back to us.

If the return is because of our mistake, or an item arrived damaged or defective, we cover the return shipping.

Refunds

When your return arrives, we inspect it and email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days of approval. Your bank or card issuer may take a few more business days to show the credit on your account.

If you haven’t received your refund after 10 business days, check with your bank first, then contact us and we will look into it.

Exchanges and Upgrades

Want a different build or a faster part instead? The quickest way is to return the original item for a refund and place a new order. You can also contact us and we will help arrange the change. Remember that upgrades and changes are always possible before we build, so get in touch early if you want something different.

Contact Us

This policy doesn’t affect any rights you have under applicable law. Also see our Privacy Policy.